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Operations Manager (PM)



  • Manage all aspects of the daily operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, flight operations, facility requirements and customer service.   
  • Assist the General Manager with station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required.
  • Develop and expand working relationships and communications with Airport Authority and existing customer base.  
  • Communicate regularly on airline manual updates to provide information to employees and coordinate with the General Manager on investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences.
  • Ensure that all QAS and customer safety standards are met while maintaining a safe working environment for all base staff.  
  • Lead the operation to organize the base in a manner free of hazardous situations.  
  • Monitor maintenance on all material handling equipment and provide safety training for all base employees. HAVE ZERO TOLERANCE FOR UNSAFE ACTS!
  • Recruit, hire, schedule and train all new employees.  
  • Promote employees to new duties and responsibilities. 
  • Ensure the base is open for the contracted hours and make certain that the assigned staff reports on time. 
  • Alert customers of new regulations, flight schedules, weight restrictions, and flight delays.  
  • Inform customers of billing, suggest preferred routings, and assist with loading/unloading mail or cargo.  
  • Ensure that all flights that Quantem loads and/or unloads operate on time, safely and efficiently.
  • Assist GM with preparing budgets, create invoicing, and manage payroll; with respective corporate position(s).
  • Provide and maintain outstanding customer service while enforcing safety rules in the workplace and proper equipment use by all levels of employees.  
  • Administer personnel documents, manage employee issues, and submit all required documents to the Corporate Office for maintenance of employment files.  
  • Enforce Quantem, airport authority, airline, and other regulatory offices policies and or procedures.   
  • Performs other duties assigned by QAS management.


  • BA/BS in related field of study required.  
  • Equivalent combination of education and personal experience considered.  
  • Valid US driver’s license.  
  • Successful completion of required background and clearance requirements 
  • Must have 5 years manager experience handling large ramp operations and demonstrated ability to manage budgets.
  • AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification.  
  • A broad range of airline operational experience including but not limited to customer service, operations, maintenance, flight operations, facility requirements, airport management and safety/regulatory requirements. 
  • Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures.  
  • Excellent time management.
  • Basic understanding of accounting management principles.   
  • Knowledge of converting kilos and pounds, tariff book usage and rate application.  
  • Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel) 


  • Regularly required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently  
  • Employees must occasionally lift and/or move up to, in excess of 25/55 pounds  
  • Employees must have the ability to climb 15 foot heights for work  
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus


  • Exposure to weather conditions prevalent at the time.
  • Noise level in the work environment is excessive at times


  • Ability to travel 20% or more of the time.  
  • Availability to travel on short notice to meet immediate business needs would be required.

As a federal contractor we conform to all laws, statutes and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job postings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristics protected by law.  We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

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